In order to complete subscription they have to agree to our terms.
#Smilebox refund trial
Monthly for $6.99, which can be cancelled each monthEach are charged on an auto-renew basis as per our terms, unless canceled prior to the charge being collected.We also offer an initial 7 day trial period in which a customer can test out the membership and cancel before being billed.Our terms can be clearly reviewed prior to a customer signing up.
Annual for $47.88, billed once a year - ($3.99 is the breakdown over a 12 month period)2. We are happy to refund customers where appropriate. Please note: Smilebox offers two types of subscription to premium membership, which allows uses to use the premium designs. 1. However, we have had much success with our email service. Reply.We do not offer telephone support for our customers. We replied that we would be happy to assist but require further information to locate the account.
Each account is tied to an email address and the one they provided did not have an account connected with it. We only received an email from the customer today. Sincerely, Samantha TCustomer Support Team Lead Smilebox, Inc. We hope this will resolve this complaint. Her subscription has been scheduled to cancel before renewal and she will not be billed again. Customers must also agree to the Club Smilebox Terms of Service, which outline our upfront, automatic billing policy. Before signing up, customers are shown the following screen, which outlines our $47.88 annual price (equivalent to $3.99/mo, billed annually). The first request we received was dated June 15th, which is 29 days outside of the trial period. She subscribed to Smilebox and was billed $47.88 on for an annual subscription. Her paid account is This is not a fraudulent charge.
#Smilebox refund free
We checked our system and found that signed up for our 7-day free trial (credit card required), which continued on to an annual subscription, as we no longer. Sincerely, Samantha TCustomer Support Team Lead Smilebox, Inc.Ĭase #This letter is intended as a response to the complaint filed by on June 10th 2015. Her account has been scheduled to cancel before renewal and she will not be billed in the future. Customers must also check that they have read and agree to our Terms of Service, which outline our automatic billing policy at the conclusion of the trial and the no-refund policy.
Before signing up, customers are shown the following screen (attached) which outlines our $47.88 price. The earliest cancellation request on file is from April 22, 2015. We checked our system and found that signed up for our 7-day free trial, which continued on to an annual subscription because we did not receive.Īcancellation request before the end of the trial period: She subscribed to Smilebox and was billed $47.88 on Apfor an annual subscription. Case # This letter is intended as a response to the complaint filed by on July 30th 2015.
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